Replacement / Returns
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On returns and exchanges of items purchased on the site.

If you want to exchange / return an item you purchased, this can be done in a few easy and simple steps

On returns and exchanges of items purchased on the site.

If you want to exchange / return an item you purchased, this can be done in a few easy and simple steps

We are a great place to make your in-store purchases online.

Our product return and refund policy

The product can be returned / replaced within 21 days of arrival

The product must be in its original packaging.

If you want to return an item purchased on the website, you can do so within 21 days of receiving the shipment by contacting the Facebook page -

https://www.facebook.com/aetvbrands , or via e-mail - aetvbrands75@gmail.com

Or on WhatsApp- 972-506492950

Returns will be sent via Israel Post (domestic delivery) at the customer's expense. In the event of a defect or inaccuracy in the order composition, the shipping cost will be refunded to the customer.

After receiving the shipment, we will make a refund not including the shipping cost, except in case of defect or inaccuracy in the order composition.

If shipping was free, a refund will not include the full shipping cost depending on the shipping method selected in the order.

It is important not to send to the address marked on the shipment you received, but to coordinate it if - Aetvbrand.com here on the site via Contact Us

Or at Watts Up - 972-506492950

Or by email

aetvbrands75@gmail.com

Make sure that no use is made and that no defect or damage is caused to the item, and it has an original label on it.

When making a refund, a cancellation fee of 5% of the transaction amount will be charged.

We are a very responsible company, so if you are not satisfied with the purchase after returning the product, you will receive a full refund

Important note!!!!!!! Custom item / custom order, special sewing, printing on each garment to order

. Personally, jewelry engraving is non-refundable

There is no refund for items on sale, but a credit for the purchase on the website

When a credit is received, you will receive a confirmation message at your email address. The costs that do not depend on the site can not be credited, replaced, or otherwise, this includes customs or VAT and all the cost of returning the products to us. The refund cost is the cost of the original products in the order

Return terms

A: The following products are not refundable or exchangeable

Swimsuit and accessories, scarves. 1

Items returned must be unused and in their original packaging. Items worn, damaged, washed or after use of any kind must not be returned. 2

 

We do not provide delivery service for returnable packages. The cost of shipping back to us is non-refundable

 

Replacements

Certainly a situation can arise where a mismatch of size or color has been discovered. In this case you can exchange the item for the same item in a different size or color within 21 days by paying shipping

In exchanges for another item, the difference will be taken into account in the prices of the original item and the item to be exchanged, and accordingly, a refund will be made or a payment will be required that covers the difference.

Replacement will be made upon creation of a new order, and the customer will pay for the delivery for it in accordance with the shipping policy

How do I send clothes back?

To return clothes, please send them to us by registered mail

For recipient details:

Cheerful good stone

10 Haganah Street

Zip code: 2637207

Kiryat Motzkin

Kiryat Motzkin